Frequently Asked Questions

How do I book a bin?

Please ring 1300 424 646 and speak to one of our friendly staff members, or you can book a bin online.

What size bin do I need?

It is hard to know exactly what size you need. Please feel free to call us and discuss what size may be appropriate or alternatively please see all bin sizes on the front page of this website.

How much notice is required to book a bin?

24 - 48 hours notice is required before delivery; however we may be able to deliver bins on the same day if you ring early in the day. Please remember to book in as early as possible to avoid disappointment.

When and where can I have a bin delivered?

We deliver bins from Monday to Saturday. You can have the bin placed in the driveway without any permit fees. Bins placed on the road or nature strip require council permit fees in most areas. Our friendly staff can arrange permits for you.

How do I pay for the bin?

We accept Visa, MasterCard or Cash.

Are there any extra charges?

There are extra charges for council permits where required, or for mattresses and tyres found during disposal.

Can I specify a delivery or collection time for my bin?

Yes. Generally we can deliver your bin at a specified time, however in busy periods (weekends, holidays etc) as we may be heavily booked we may not be able to meet your specific requirements therefore it is best to book early so we can accommodate your needs.

What is a cubic metre?

A cubic metre is measured using the Length x Width x Height. For example 6m³ = 4.2L x 2.4W x 0.6H Please refer to the Bin Specifications page for further information.

Do you deliver bins to all suburbs?

Yes. Check our Areas Serviced page for details.

To what level can I fill the bin?

Bins must be filled level to the sides of the bin. Due to road safety regulations we cannot carry bins that have been filled over the sides of the bin.

Can I put a mixed load in the bin?

YES YES YES!!! As heavy, mixed load specialists, mixed loads are accepted at no extra charges in all our bins.

What happens if I overload the bin?

Trucks are not allowed to carry bins that have waste above the sides of the bins, as all bins must be able to be tied down safely. If the bin is overloaded you will have the option to take the waste off the top of the bin so the bin is level or you can get another bin delivered at the normal hire price.

How long can I hire the bin for?

The prices quoted on this website are for a hire time of up to 3 days.

If I want the bin longer, are the additional charges?

The normal hire time is 1-3 days, any longer than this will incur an extra charge of $50 per day.

What if I'm not finished with the bin by the pick up date?

If you are not finished and need to extended your hire time, ring 1300 424 646 and organise a new pick up date. Extra charges may apply.

What happens to my waste once my bin has been collected?

Once collected your waste is transported to our waste transfer station, where 85% of your rubbish is recycled.

Can I set up an account?

Yes you can. Speak to our friendly fleet operator on 1300 424 646 or call our Account Manager Robert on 0418 120 212 to get you started.

What if I finish filling the bin earlier than the organised pick up date?

If you have finished earlier ring 1300 424 646 and we will get a truck to pick up the bin as soon as possible.

Do you remove asbestos?

NO, asbestos is strictly prohibited. Please refer to “what does asbestos look like sheet” delivered to you by our driver and “If in doubt leave out”. Asbestos found in bins results in a shutdown of our plant and is a serious safety hazard. Clean up costs will be passed on.

Can I order a bin for a single waste type only ?

Yes you can. Ask our friendly staff on prices for single loads of Brick, Dirt or Concrete, and any applicable discounts for single waste types.

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